FREQUENTLY ASKED QUESTIONS:
Q: HOW CAN I TRACK THE STATUS OF MY ORDER?
A: Once your order has been shipped, a confirmation email will be sent to your email address. The email will contain the shipping service used to send your package as well as the tracking number. You can visit the website of the shipping service used (USPS.com) and enter the tracking number to check on the status of the delivery your package.
Q: HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?
A: Our website guarantees your order will leave our warehouse within 2 business days from the date it was placed. Once shipped: Standard Shipping: 4-10 business days / Priority Shipping: 2-3 business days
Q: WHERE IS MY ORDER SHIPPING FROM?
A: All online orders are shipped from Long Island, New York.
Q: THE TRACKING NUMBER STATES THAT MY ORDER WAS DELIVERED, BUT I HAVEN'T RECEIVED IT YET. WHAT DO I DO?
A: Please contact the shipping carrier immediately. Please be prepared to provide them with your tracking number. After speaking with the shipping carrier, please contact us at FL20Clothing@gmail.com to document the situation and to assist you in recovering the lost package. USPS: 1-800- ASK-USPS (1-800-275-8777).
Q: WHAT IS YOUR RETURN POLICY?
A: If for any reason you are unsatisfied with your online FL20Clothing.com purchase, you can return the unwanted items to our warehouse within 30 days of receipt for a refund or a free exchange. The 30 day mark will be calculated by the original purchase delivery date as stated on the tracking record of your shipment. Please read our <Returns and Exchange Policy> for detailed information regarding what can and cannot be returned. Please remember that all sale/clearance items are final sale and cannot be returned for an exchange, refund, or store credit.
Q: MY ITEM WAS RECEIVED DAMAGED WHAT SHOULD I DO?
A: Before sending in your package, please contact us at: FL20Clothing@gmail.com so that we can make notations on your account for faster processing.
Q: IS IT SAFE TO SHOP AT THE FL20CLOTHING.COM WEBSITE?
A: Yes, it is safe to make online purchases at FL20Clothing.com
Q: WHAT FORMS OF PAYMENT DO YOU ACCEPT?
A: We accept Visa, MasterCard, Amex, Discover via PayPal only.
Q: CAN I ORDER BY PHONE, EMAIL, MAIL, OR FAX?
A: By website only.
Q: ARE THERE MORE SIZES AVAILABLE THAT WHAT'S SHOWN ON THE WEBSITE?
A: Sorry, but the sizes you see on the website are all that we have available. Our customer service representatives do not have access to anything different than what you see online.
Q: I’M LOOKING FOR AN ITEM THAT'S NOT ON YOUR WEBSITE CAN I SPECIAL ORDER IT THROUGH FL20CLOTHING.COM?
A: Sorry, but FL20Clothing.com is not able to do special orders. What you see on the website is everything that we have available.
Q: CAN I MAKE ANY CHANGES OR CANCELLATIONS TO MY ORDER?
A: In order to insure all of our customers receive their orders in a timely manner, changes and/or cancellations are not allowed.
Q: DO YOU HAVE A WISHLIST?
A: A wishlist basket is not available at this time. We are working hard on improving our website daily, so keep an eye out for it!
Q: THE ITEM IS NO LONGER IN STOCK. WILL YOU GET MORE IN?
A: Reorders are rare for our website and we never know when and which styles will be restocked. We do receive returns and inventory checks on a regular basis and all items in brand new condition back on our website.
IF WE HAVEN'T ANSWERED ANY OF YOUR QUESTIONS IN OUR FAQ SECTION, PLEASE FEEL FREE TO EMAIL US AT: FL20CLOTHING@GMAIL.COM